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Whether you are curious about pricing, need technical help, or want to explore a partnership — our team is here.
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Headquarters
Candle OS Technologies Pvt Ltd
4th Floor, DM Tower
GS Road, Ulubari
Guwahati, Assam 781007
India
Business Hours
Mon – Sat: 9 AM – 7 PM IST
WhatsApp support available 24/7 for urgent issues.
FAQ
Common questions
Sales and demo inquiries are responded to within 2 business hours. General emails are answered within one business day. WhatsApp messages during business hours typically get a reply in under 15 minutes.
Existing customers should use the Support Portal at support.candleos.co.in or email support@candleos.co.in. Growth and Enterprise plan customers also have a dedicated WhatsApp group with their account manager.
Our headquarters are in Guwahati. We have remote team members across Bangalore, Delhi and Chennai. Field sales representatives operate in all major cities across India — they can visit your restaurant for a demo.
For critical outages, call our 24/7 emergency line: +91 88110 00124. For Enterprise customers, your dedicated account manager is available on a direct line included in your onboarding pack.
Yes. We actively partner with payment gateways, food aggregators, delivery platforms, accounting software and loyalty providers. Send a partnership inquiry using the form above and our partnerships team will respond within 3 business days.