Terms of Service

These Terms of Service ("Terms") govern your access to and use of Candle OS, a restaurant management platform provided by Hiran Spectrum ("we", "us", "our"). By signing up for, accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Candle OS provides restaurant management software including but not limited to point-of-sale billing, kitchen display, inventory management, QR menu, customer CRM, loyalty, analytics, and related modules, delivered as a cloud-hosted subscription service ("SaaS").

2. Account registration

You must provide accurate, current and complete information when creating an account, and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use of your account.

3. Subscription, billing and payment

• Subscription fees are billed in advance on a monthly or annual basis as selected at sign-up, in Indian Rupees (₹), exclusive of applicable GST unless stated otherwise.
• Fees are non-refundable except as described in our Refund Policy.
• We may change subscription pricing with at least 30 days' notice before the change applies to your next billing cycle.
• Failure to pay fees when due may result in suspension or termination of your access to the Service.

4. Your data and content

You retain ownership of all data you input into Candle OS, including your menu, sales records, customer data and staff records ("Customer Data"). You grant us a limited licence to host, process and display Customer Data solely to provide and improve the Service. You are responsible for the accuracy and legality of the Customer Data you upload, including compliance with applicable data protection and tax laws.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems and networks.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.
• Resell, sublicense or white-label the Service without our prior written consent.
• Upload malicious code or interfere with the normal operation of the Service.

6. Service availability

We aim to keep Candle OS available and performant, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, and will make reasonable efforts to notify you in advance of any planned downtime that may affect billing operations. Candle POS includes offline billing capability to reduce disruption during internet outages.

7. Intellectual property

The Service, including its software, design, trademarks and content (excluding Customer Data), is owned by Hiran Spectrum and protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of any such intellectual property to you.

8. Termination

You may cancel your subscription at any time through your account settings or by contacting support; cancellation takes effect at the end of your current billing period. We may suspend or terminate your access if you breach these Terms, fail to pay fees due, or engage in conduct that we reasonably believe harms the Service or other users. Upon termination, you may request an export of your Customer Data within 30 days.

9. Limitation of liability

To the maximum extent permitted by law, Hiran Spectrum shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Service. Our total liability for any claim arising out of these Terms shall not exceed the fees paid by you for the Service in the 3 months preceding the claim.

10. Governing law

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Assam, India.

11. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.