Turn transactions into lasting relationships.
Every order builds a richer guest profile. Candle OS CRM tracks visits, preferences, spending and feedback so you can build genuine relationships and bring customers back — automatically.
Rohit Kumar
⭐ Gold Member · 84 visits
Total Spent
₹42,800
84
Visits
₹510
Avg Bill
4.8★
Feedback
Preferences
Last Visit
2 days ago · ₹680 · Dal Makhani, Butter Naan × 2
Know every guest. Serve them better.
Rich Customer Profiles
Name, phone, email, visit count, total spend, preferences and dietary restrictions — all automatically built from order history.
Full Order History
Every dish a guest ever ordered. Spot patterns, seasonal preferences and opportunities.
Smart Segmentation
Group customers by visit frequency, spend level, location, order type or custom tags for targeted outreach.
Feedback Collection
Capture ratings and reviews post-visit. Flag unhappy guests before they leave a bad review online.
Loyalty Integration
Seamlessly connected to Candle OS Loyalty — points, tiers and rewards are automatically tracked per visit.
Campaign Engine
Send WhatsApp, SMS or email campaigns to segments of customers. Win back lapsed guests with one click.
Common questions
Customer data is captured automatically at the point of sale — no manual entry required. A guest's profile builds with every visit.
Yes. You can import a CSV of existing customers and their history into Candle OS CRM.
Yes — the CRM is natively integrated with the POS, KDS, loyalty and analytics modules.
Campaigns can be sent via WhatsApp, SMS or email directly from within Candle OS.
Yes. You can create segments based on spend, visit frequency, last visit date, order preferences and more.
Yes. All customer data is encrypted and handled in compliance with Indian data protection standards.
Ready to build real guest relationships?
See how Candle OS CRM transforms one-time diners into loyal regulars.